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Living Designs is part of Living Designs co uk Ltd
and all payments are to Living Designs co uk Ltd.
Your payments are made
through the completely secure Sagepay website
which is fully approved to
the latest industry PCI DSS security standards (we don't see your card
details).
Alternatively, you can choose to pay by Paypal, also with total
security.
Our payment system is supported by Lloyds TSB
Cardnet.
We accept Visa,Visa Debit,
Electron, Mastercard, Maestro, Amex, Solo and by Paypal or by cheque, Postal
Order or International Money Order
We do have a minimum TOTAL order value
of £5.00 to cover payment processing charges, handling
etc |
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Our system is supported by Lloyds TSB
Cardnet
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FREE packing and delivery of all retail
orders in the UK - or optional extra expedited delivery
Please telephone if you have an
urgent, critical required date to confirm stock etc is available.
We
endeavour to meet all required dates shown on customer orders - or will contact
you with alternatives.
Most orders are despatched 2 to 3 working days after
receipt. Please note - the despatch date is not the delivery date!
Although we make every effort to ensure the order is delivered promptly, we
cannot accept responsibilty for unforseen delays by post or carriers!
You
can select to add EXPEDITED DELIVERY (extra cost) during the checkout
process for urgent orders. These orders are shipped by Special Carrier or Post
Office Special Delivery - also we prioritise your order through our admin,
production and despatch systems |
Larger UK orders are despatched by carrier for delivery next
working day to most parts of the UK. Highlands Scotland , N Ireland, offshore
islands and smaller items are sent by postal services.
MANY UK DELIVERIES
REQUIRE A SIGNATURE ON DELIVERY - PLEASE ENSURE YOU ADVISE A DELIVERY ADDRESS
WHERE THE PACKAGE CAN BE SIGNED FOR (PERHAPS YOUR WORKPLACE OR A
NEIGHBOUR)
IF THE CARRIER MAKES 2 ATTEMPTS TO DELIVER AND NO-ONE IS
AVAILABLE TO RECEIVE THE PACKAGE, AN ADDITIONAL CHARGE WILL BE MADE FOR THE
THIRD DELIVERY.
Deliveries to other Countries are by airmail. |
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It is our firm policy to always recycle postal/shipping cartons
whenever we can. Your order may arrive in an outer carton we received from a
supplier or similar which means both of us have made a contribution to saving
the environment! (Note this does not affect inner cartons/gift boxes which are
all new). |
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USING THE SHOPPING BASKET
To order any item, just
click the 'Add to basket' button next to the item. You can change the quantity
before you click. Each time you 'Add to Basket' you will be taken to the
shopping basket page which shows the items ordered and prices.
You can
review the contents of the shopping basket at any time by choosing 'review
basket' on any showroom page.
You can always remove an item - or change
quantity - from the shopping basket by changing the quantity shown (change to
zero if you want to delete the item completely) then press the 'recalculate'
button. Then you can choose to continue shopping or pay for your
order.
PAYMENTS
When you have
finished your order press the 'Go to Payments' button on the shopping basket
page. You then see a page to enter your details and advise a delivery address
(if different to your own address). Then click Continue and you will see an
order summary and the choice of payment
By credit/debit cards through
Sagepay - select this and you will be taken to the totally secure Sagepay
website for card details.
By Paypal - select this you will be taken
to the Paypal website where you can either use your Paypal account or enter
your card details.
After you have completed your
order, you will receive a confirmation email almost immediately with full
details of your purchase.
TO ORDER BY
TELEPHONE
Simply advise the item reference numbers and your card
details.
Telephone 07515524206 from 10.30am-5pm Monday to Friday
(except National Holidays).
TELEPHONE 07515524206
email
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FREE packing and delivery of all retail orders in the
UK
Simply add the items to your shopping basket and place the order. The
total price shown is the price you pay! When you have completed your order go
to the shopping cart and click the 'go to Payments' button. When you have
entered your address details, click 'continue' and you have a choice of paying
by credit / debit card on the SagePay secure, encrypted system - or by
Paypal.
We do ask for a minimum order of 5.00 UK pounds due to credit
card and bank charges. |
| Ordering from other
Countries |
We send all orders by air which ensures delivery
to most countries in a few days.
We do ask for a minimum order of 8.00 UK
pounds due to credit card and bank charges.
Additional Shipping Costs for
Other Countries.
We charge an additional amount for shipping just to
cover costs. We will advise the shipping cost to you by email and wait for your
approval and payment before despatching.
When you have completed your order
go to the shopping cart and click the 'go to Payments'
button.
Prices in other
currencies
Credit or Debit cards - we can accept payments in UK
Pounds only, your credit card company will convert automatically from your
currency and will normally charge just a nominal amount for their conversion
costs.
Paypal - we accept payments via the shopping basket in UK
Pounds (GBP) only. When you select Paypal as you payment option, the Paypal
screen will show the total cost to you in your currency (this is the simplest
method of online payment showing exactly the amount you are paying in your own
currency). | | |
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Orders
Orders may be placed by personal visit, telephone, letter, fax or
via the web store SSL order system. You can also email orders and telephone
credit card details (or ask us in the email to phone you for card
details).
To
order by telephone or fax - just advise the item reference numbers and your
card details.
Postal payments may be made with credit card, cheque or P.O.
(Payable to Living Designs).
A receipt will be included with your consignment.
Delivery
The prices shown on the internet pages include packing and
delivery to UK destinations. There is an option to select prioritised UK
delivery in the shopping basket. Please see Ordering Information above for
shipment costs to other countries.
We normally despatch orders within 5 working days for stock items
and items advertised on the web pages are usually in stock. 90% of orders are
despatched within 48 hours. If we have a temporary shortage, we will contact
you to advise the anticipated delay period.
Cancellation and Returns
For non-personalised goods, you may cancel your order within 7
working days from the day after you receive the goods. Please return them to us
and we will exchange or refund payment within 14 days after receipt.
Personalised goods are not normally returnable - please contact us if you wish
to return and we will make every attempt to resolve the problem.
Please advise any damage or shortages in your delivery within 7
days of receipt. We will exchange or refund payment within 14 days after
receipt for goods deemed to be faulty or damaged when we receive the returned
items. Personalised and perishable goods are not returnable.
When returning items, please ensure they are securely packed and
obtain a 'proof of posting' certificate from your Post Office or
carrier.
This information is also included with the
consignment.
Privacy
We are committed to protecting your privacy. We will only use the
information that we collect about you lawfully (in accordance with the Data
Protection Act 1998) and according to the Which? Web Trader Code of Practice.
We collect information about you for 2 reasons: firstly, to
process your order and second, to provide you with the best possible service.
We will not e-mail you in the future unless you have given us
your consent. We will give you the chance to refuse any marketing email from us
or from another trader in the future.
The type of information we will collect about you includes:
your name
address
phone number
email address
credit/debit card details
We will never collect sensitive information about you without
your explicit consent. The information we hold will be accurate and up to date.
You can check the information that we hold about you by emailing us. If you
find any inaccuracies we will delete or correct it promptly.
The personal information which we hold will be held securely in
accordance with our internal security policy and the law. If we intend to
transfer your information outside the EEA (European Economic Area) we will
always obtain your consent first.
We may use technology to track the patterns of behaviour of
visitors to our site. This can include using a "cookie" which would be stored
on your browser. You can usually modify your browser to prevent this happening.
The information collected in this way can be used to identify you unless you
modify your browser settings.
If you have any questions/comments about privacy, you should
email to Living
Designs Co uk Ltd
Problems, questions, complaints and queries ?
Customer Support and Service
We want all our customers to be completely satisfied with our
service. If you are not satisfied with any aspect of our goods or service
please contact
Living Designs Co uk Ltd immediately by
- email - we will
reply within 3 working days.
- telephone
07515524206. This telephone number is standard charge - not a premium
rate.
- letter post - we
will reply within 3 working days after receipt.
The office is open 10.30am to 5pm Mon-Thurs, 10.30am - 2pm
Fridays except Bank Holidays.
We will send you the following: - an acknowledgement of your
complaint within 3 working days - a full reply to your complaint within 14 days
(within 7 days by email) If, for some reason, we cannot deal with your
complaint within these time limits, we will give you a reason for the delay,
and a date by which your complaint will be dealt with.
This does not affect your statutory rights as a consumer
When you place an order by the internet or other methods, you are
consenting to the terms above.
The above
information is to assist our customers and does not affect your statutory
rights. | |
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