Contact
details for orders, correspondence, email, telephone and
fax....
Living Designs Co uk
Ltd
7
Campion Terrace
Leamington Spa
CV32 4SU
(UK)
Email
sales@livingdesigns.co.uk
Telephone 01926 470155
(outside UK (44) 1926 470155)
Fax 01926 470154
(outside UK (44) 1926 470154)
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Orders
Orders may be placed by personal visit, telephone, letter, fax or
via the web store SSL order system. You can also email orders and telephone
credit card details (or ask us in the email to phone you for card
details).
To
order by telephone or fax - just advise the item reference numbers and your
card details. We have a printable
order form for your convenience.
Postal payments may be made with credit card, cheque or P.O.
(Payable to Living Designs).
A receipt will be included with your consignment.
Delivery
The prices shown on the internet pages include packing and delivery to UK destinations. Please
see the Ordering Information
page for shipment costs to other countries.
We normally despatch orders within 5 working days for stock items
and items advertised on the web pages are usually in stock. 90% of orders are
despatched within 48 hours. If we have a temporary shortage, we will contact
you to advise the anticipated delay period.
Cancellation and Returns
You may cancel your order within 7 working days from the day
after you receive the goods. Please return them to us and we will exchange or
refund payment within 14 days after receipt.
Please advise any damage or shortages in your delivery within 7
days of receipt. We will exchange or refund payment within 14 days after
receipt for goods deemed to be faulty or damaged when we receive the returned
items. Personalised and perishable goods are not returnable.
When returning items, please ensure they are securely packed and
obtain a 'proof of posting' certificate from your Post Office or
carrier.
This information is also included with the
consignment.
Privacy
We are committed to protecting your privacy. We will only use the
information that we collect about you lawfully (in accordance with the Data
Protection Act 1998) and according to the Which? Web Trader Code of Practice.
We collect information about you for 2 reasons: firstly, to
process your order and second, to provide you with the best possible service.
We will not e-mail you in the future unless you have given us
your consent. We will give you the chance to refuse any marketing email from us
or from another trader in the future.
The type of information we will collect about you includes:
your name
address
phone number
email address
credit/debit card details
We will never collect sensitive information about you without
your explicit consent. The information we hold will be accurate and up to date.
You can check the information that we hold about you by emailing us. If you
find any inaccuracies we will delete or correct it promptly.
The personal information which we hold will be held securely in
accordance with our internal security policy and the law and the Which? Web
Trader Code. If we intend to transfer your information outside the EEA
(European Economic Area) we will always obtain your consent first.
We may use technology to track the patterns of behaviour of
visitors to our site. This can include using a "cookie" which would be stored
on your browser. You can usually modify your browser to prevent this happening.
The information collected in this way can be used to identify you unless you
modify your browser settings.
If you have any questions/comments about privacy, you should
email to Steph
Williamson, Manager, Living Designs Co uk Ltd
Problems, questions, complaints and queries ?
Customer Support and Service
We want all our customers to be completely satisfied with our
service. If you are not satisfied with any aspect of our goods or service
please contact Steph
Williamson, Manager, Living Designs Co uk Ltd immediately by
- email - we will reply
within 3 working days.
- telephone 01926
470155. This telephone number is standard charge - not a premium
rate.
- fax 01926 470154
This number is standard charge - not a premium rate. We will reply within 3
working days.
- letter post - we
will reply within 3 working days after receipt.
The office is open 10.30am to 5pm every day except Sundays and
Bank Holidays.
We will send you the following: - an acknowledgement of your
complaint within 3 working days - a full reply to your complaint within 14 days
(within 7 days by email) If, for some reason, we cannot deal with your
complaint within these time limits, we will give you a reason for the delay,
and a date by which your complaint will be dealt with.
This does not affect your statutory rights as a consumer
When you place an order by the internet or other methods, you are
consenting to the terms above.
The above
information is to assist our customers and does not affect your statutory
rights. |
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